Primary Research (Project Theme Analysis)

 

Blackboard data and results

The second part of my survey focused on Blackboard; an application provided by universities for students with the purpose of facilitating learning system. This section will focus on the pillars of the app namely, usability, user experience, security, and stability. Majority of participants from this survey are students and we collected their feedback regarding negative aspects of Blackboard and future features requested by students

The above bar chart reflects Blackboard access rate made by students on a 1 to 5 scale. The results in this particular case proved to be positive. The app it is been accessed very often by students with a percentage of 63.6% whilst 27.3% of students access blackboard often. Some negative data are present here where 9.1% of students admit that they kept a neutral position reported to the use of Blackboard application.

On the above chart we can analyse Blackboard performance. To facilitate this research, we focused on in app experience, app usability, security, and stability. 

When asked their opinion regarding in app experience 57.5 % of participants responded that they are very satisfied, 27,3% are partially satisfied. On the centre of the scale, we have 9.1% of the participants are neutral and lastly another 9.1% among participants are disappointed.

Furthermore, results related with Blackboard usability showed that only 18.2% of the participants are excited. Majority of participants accountable of 72.7% are partly satisfied and only 9.1% are neutral.

Another aspect that seemed essential for this research was public attitude in terms of app security. Study shows that participants are very satisfied and partly satisfied in equal proportions of 45.5% while only 9.1% are neutral.

The last factor in our research is the stability of the app which provided concerning results. A proportion of 27.3 % are very satisfied with app stability, 36.4% of participants proved to be partly satisfied. In terms of neutrality, we discovered a percentage 36.4. These statistics show opportunity for improvement for Blackboard especially in terms of usability and user experience. The app showed potential, and we can see that it could offer much more for its users. 

At the end of this survey, we asked students to provide feedback on Blackboard negative aspects and potential features that they might find useful. The negative feedback offered by participants consists of the absence of in-app timetables, content disappearing feature, authentication required too often, app design and layout, phone Blackboard app usability.

Students express interest in potential features namely: Event icons, easier access to a typical lecture, students chat room, student’s forum, more efficiency for use on phone. 

To conclude, we notice from this research that Blackboard overall has positive marks however certain aspects could be improved. It seems that usability it is the main concern for this application followed by app design that seemed to be confusing for students. Students also made some interesting suggestions namely students chat room. This could facilitate group assignments for students and could help students to find participants or associates for future projects. It is sufficient to say that even though Blackboard proved to have an overall of positive results in our survey, the app itself has great potential that could be achieved, potential that could improve students experience with this application.